True and False Qns?

1. A firm's process strategy is the organization's approach to transforming resources into goods and services.





2. A very large percentage of production is accomplished in job shops.





3. Intermittent processes are organized around a product.





4. In process-focused facilities, such as restaurants, equipment utilization is low.





5. The typical full-service restaurant is product focused.





6. Process focus, intermittent process, and job shop all refer to the same thing.





7. High-volume, low-variety processes are continuous processes.





8. Mass customization is only recently possible, the result of advances in computers and electronic controls.





9. Mass customization relies on modular design.





10. A flow diagram, with a time axis added, becomes a process map (time-function map).





11. Mass customization provides a process that caters to constant customer desires.





12. Successful process reengineering focuses on departmental areas where small, continuous improvements can be made.





13. Time-function mapping is a flow process chart with time added to the horizontal axis.





14. Service blueprinting is a process analysis technique.





15. Service typically implies some customization.





16. Professional services typically require low levels of labor intensity.





17. One technique for improving service productivity is postponement.





18. Process reengineering involves the fundamental rethinking and radical redesign of business processes.





19. Processes can be environmentally friendly and socially responsible while still contributing to profitable strategies.





20. Flexibility is the ability to respond with little penalty in time, cost, or customer value.





21. Capacity is the maximum output of a system in a given period.





22. Changes in capacity may lead or lag the demand.





23. Changes in capacity may be incremental or large.





24. If forecasts indicate uneven demand, there is little a firm can do to balance demand with capacity.





25. Variable costs are those that continue even if no units are produced.





26. Break-even analysis helps identify the volume at which fixed costs and revenue are equal.





27. A crossover chart indicates at what quantity profit changes from negative to positive.|||Indeed! These are excellent questions the answers to which a business student should have concluded by vigourous study!





Good Luck!